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Four area hospitals scored better than state and national averages when their patients answered a survey question asking them if they would “definitely” recommend their hospital to family and friends. The scores are based on data from surveys of patients who had overnight stays at U.S. hospitals from Jan. 1-Dec. 31, 2011, the results of which canbe found on the Centers for Medicare and Medicaid Services’ interactive website at www.hospitalcompare.hhs.gov/. This “patient satisfaction survey” looked at how well hospitals were dealing with keeping patients comfortable, attending to their needs and controlling their pain.

At Monroe Hospital, 77 percent of patients said they would “definitely” recommend the hospital to family and friends, compared with Indiana’s average of 73 percent and the national average of 70 percent. Not far behind is IU Health Bedford Hospital at 76 percent, followed closely by IU Health Bloomington Hospital and St. Vincent Dunn Hospital, both at 75 percent. IU Health Paoli Hospital was well behind at 57 percent, followed by IU Health Morgan Hospital at 53 percent. For IU Health Bloomington Hospital, the 75 percent score shows improvement from the 71 percent it received five years ago.

“We are always pleased when that score increases, but we are not satisfied,” said LeAnne Horn, IU Health Bloomington Hospital’s director of quality improvement and patient safety officer. “We are not striving to compare ourselves with state and national averages when it comes to our patients’ safety and overall experience. We’re striving for pre-eminence.”

Monroe Hospital

Monroe Hospital also scored well in another significant category — the percent of patients who gave their hospital a 9 or 10 rating on a scale of 0 to10, with 10 being the best. For Monroe Hospital, and also St. Vincent Dunn Hospital, that figure was 75 percent — better than the state average of 73 percent and national average of 69 percent. They were followed by IU Health Bedford Hospital (73 percent), IU Health Bloomington Hospital (70percent), IU Health Paoli Hospital (63 percent) and IU Health Morgan Hospital (61 percent).

In the 10 patient satisfaction categories, Monroe Hospital scored as well as or better thanstate averages in eight categories, and scored as well as or better than national averages in all 10 areas. “I think it is a testimony to the staff at the hospital,” said Joe Roche, Monroe Hospital’s CEO, who normally spends three work days a week at the hospital.

Roche said in light of the hospital’s tumultuous history, particularly in its early years, the doctors and staff should be commended for “staying focused on providing excellent care. Part of our culture at St. Vincents is our commitment to compassionate and safe care, and it’s clear to me that the folks at Monroe Hospital have that same culture.”

The two areas in which Monroe Hospital fell slightly below state averages were in the percentage of patients who said the hospital staff “always” did everything they could to control their pain (70 to 72 percent), and the percentage of patients who said they were given information about what to do during their recovery at home (83 to 84 percent).

“Even though the survey shows us that our patients see us doing great work in many areas, it’s helpful to know what areas we can improve in,” Roche said. “Just yesterday we spent time discussing with our emergency department medical director about things we can do to make sure that when people leave our ED they have a clear understanding of the medicines they’ll be taking and what their follow-up care will entail.”

Monroe Hospital Awarded an “A” for Patient Safety by Hospital Safety ScoreSM

Washington, DC, June 6, 2012 – Monroe Hospital was honored with an “A” Hospital Safety ScoreSM byThe Leapfrog Group, an independent national nonprofit run by employers and other large purchasers of health benefits. The Hospital Safety ScoreSM was calculated under the guidance of The Leapfrog Group’s Blue Ribbon Expert Panel using publicly available data on patient injuries, medical and medication errors, and infections. U.S. hospitals were assigned an A, B, C, D, or F for their safety.

“The dedication and effort of our team members and medical staff are recognized in Monroe Hospital being awarded an ‘A’ for patient safety,” says Fred Price, President and CEO of Monroe Hospital and Monroe Primary Care.  “As important as patient safety and quality care are to our community, so is being transparent in our journey to the point where patient safety is our highest priority.  Now the real work begins in maintaining and improving the processes that granted this honor and making sure that we make every effort to stay there.”

“It’s The Leapfrog Group’s goal to give patients the information they need and deserve before even entering a hospital,” said Leah Binder, president andCEO of The Leapfrog Group. “We congratulate the hospitals that earned an ‘A’ and we look forward to the day when all hospitals in the U.S. will earn the highest scores for putting patient safety first.”

To see Monroe Hospital’s scores as they compare nationally and locally, visit www.hospitalsafetyscore.org, the Hospital Safety ScoreSM website,which also provides information on how the public can protect themselves and loved ones during a hospital stay.

Calculated under the guidance of The Leapfrog Group’s nine-member Blue Ribbon Expert Panel, the Hospital Safety Score uses 26 measures of publicly available hospital safety data to produce a single score representing a hospital’s overall capacity to keep patients safe from infections, injuries, and medical and medication errors. The panel includes: John Birkmeyer (University of Michigan), AshishJha (Harvard University), Lucian Leape (Harvard University), Arnold Millstein (Stanford University), Peter Pronovost (Johns Hopkins University), Patrick Romano (University of California, Davis), Sara Singer (Harvard University), Tim Vogus (Vanderbilt University), and Robert Wachter (University of California, San Francisco).  

About The Leapfrog Group
The Leapfrog Group (www.leapfroggroup.org) is a national organization using the collective leverage of large purchasers of health care to initiate breakthrough improvements in the safety, quality, and affordability of health care for Americans. The flagship Leapfrog Hospital Survey allows purchasers to structure their contracts and purchasing to reward the highest performing hospitals. The Leapfrog Group was founded in November 2000 with support from the Business Roundtable and national funders, and is now independently operated with support from its purchaser and other members. 

About Monroe Hospital
Monroe Hospital is committed to providing Bloomington and surrounding communities a choice for superior healthcare, ever mindful of each patient’s individuality and unique needs. On the leading edge of technology, the facility provides our highly-skilled physicians, and their patients, with a host of amenities all aimed at providing optimum outcomes. For more information, please visit http://www.monroehospital.com 

 

Monroe Healthcare welcomes Mary Van Kooten, MD, to Primary Care Network

Monroe Healthcare is very excited to welcome Board Certified Family Practice physician Dr. Mary Van Kooten to the Monroe Primary Care Network!  Dr. Van Kooten comes to Monroe Primary Care after several years practicing in the Cook Clinic.  She is a graduate of Indiana University’s School of Medicine and is a member of the American Academy of Family Physicians and the Indiana Academy of Family Physicians.  Dr. Van Kooten is a long-time Bloomington resident and active in local and IU communities. 

Dr. Van Kooten is accepting new patients at Monroe Primary Care located at 421 S. Landmark Ave. in Bloomington.  Call (812) 332-4468 today to schedule your appointment. 

About Monroe Hospital
Monroe Hospital is committed to providing Bloomington and surrounding communities a choice for superior healthcare, ever mindful of each patient’s individuality and unique needs. On the leading edge of technology, the facility provides our highly-skilled physicians, and their patients, with a host of amenities all aimed at providing optimum outcomes. For more information, please visit http://www.monroehospital.com.

 

Bloomington Red Cross volunteers assessing tornado damage; how to volunteer or donate

By Dann Denny 331-4350 | ddenny@heraldt.com
March 8, 2012, last update: 3/8 @ 1:17 am

Bloomington residents Sandy Erler and Bob Althauser have spent the past five days in storm-ravaged areas in southern Indiana and northern Kentucky, doing damage assessment as trained volunteers with the Monroe County Chapter of the American Red Cross.

Headquartered in Louisville, they have seen the swath of devastation carved into the landscape by a string of tornadoes.  “We followed a path of destruction a mile wide from New Pekin to Henryville and Marysville,” Erler said. “All along the way, there are trees lying on the ground, covering all the back roads.”  The scene in Henryville almost took her breath away.  “It looks like someone dropped a bomb on it,” she said. “Or like it’s been flattened with bulldozers.”

RELATED: IU emergency management officials assist, learn in tornadoes’ wake

Erler said she and Althauser have been assessing and recording the extent of damage incurred by homes, talking to homeowners in the process.  She said some residents seem to be in a stupor, citing an elderly woman she spoke with Tuesday who could not answer even the simplest of questions. “Some people’s mental health is not good,” she said. “But others, even though they lost everything, are thankful they are still alive and still optimistic.”  Erler said it’s been heartwarming to see the high number of church groups that are coming to the rescue with food and support.  “It’s wonderful to see this kind of community spirit,” she said. “People are wonderful, especially in the Midwest.”

How to help

If you want to help in the next few weeks with disaster relief efforts in southern Indiana and northern Kentucky, you can contact www.metrounitedway.org.

You can enter your name and email on the site, and the Metro United Way will provide you with details about volunteer registration and project assignments as soon as they become available. The website says items for donation — clothing is not needed — should be taken to the River Ridge Complex at 700 Patrol Road in Jeffersonville between 7 a.m. and 9 p.m.; and that the United Way hopes to soon set up a volunteer reception center at 723 Spring St. in Jeffersonville to help tornado victims.

If you want to volunteer with the Monroe County Chapter of the American Red Cross’s disaster relief efforts, you must first take a volunteer disaster relief training course at 6 p.m. March 28 at the Red Cross office at 411 E. Seventh St. in Bloomington. You must call 812-332-7292 to register.

“The needs in that area will be ongoing for a long time,” said Maria Del Mar Carrasquillo, director of emergency services with the Monroe County Chapter of the American Red Cross. “But we want our volunteers to be safe when they are down there, so we want to train them before we send them.”

Carrasquillo said a half-dozen trained volunteers from the Monroe County Red Cross chapter have helped with the relief efforts so far in Scott County and Kentucky. One is at the Red Cross operational headquarters in Louisville helping compile overall damage information, and another has been to Henryville and is now surveying damage in various Kentucky towns.

If you want to make a financial contribution to the Red Cross relief efforts, you can send it to the Monroe County Chapter of the American Red Cross, 411 E. Seventh St., Bloomington, IN 47408; or the American Red Cross, P.O. Box 37243 Washington, DC 20013.

Monroe Hospital

Monroe Hospital is asking people to donate food, blankets, gloves, hammers and other hand tools in its emergency department any time of day between now and 5 p.m. Saturday.

Brian Taylor, one of the hospital’s EMTs and a native of Henryville, will load the items into a van Sunday and deliver them to the New Washington Fire Department, which serves the Nabb and Marysville areas. The hospital’s employees have donated some items already, along with financial contributions.

Monroe Hospital is part of the District 8 Response Task Force and Incident Management Team, and Taylor was one of several EMTs from the hospital who went to Salem on Friday to set up and run the field hospital there.

Copyright: HeraldTimesOnline.com 2012

 

Monroe Hospital Goes Mobile with Smartphone App

Bloomington, IN and Denver, CO (PRWEB) February 15, 2012:  Monroe Hospital announced today that they are reaching out to the growing number of smartphone users through a partnership with iTriage® – a one-stop health care app that lets users quickly and easily look up medical symptoms, causes and treatment options. According to a recent report by comScore, the number of people using their mobile devices to look for health information has doubled in the past year.

Schumacher Group, the nation’s third largest emergency and hospital medicine management firm, has brought iTriage to Monroe Hospital. This mobile technology gives residents and visitors in Bloomington the resources to learn more about a specific medical condition and make the most informed decision about where to seek treatment. iTriage lets users:

  •     Research medical symptoms and conditions
  •     Learn about possible causes and treatment options
  •     Obtain medication information for treatment of a specific condition
  •     Find Monroe Hospital information like services provided, hours and directions

“At Monroe Hospital, we’re proud to offer the latest technology to our community, which reinforces our commitment to enhancing the patient experience,” said Fred Price, President and CEO of Monroe Hospital. “iTriage allows us to provide patients with more information about the services we offer and helps them make informed healthcare decisions when they have an immediate medical need.”

iTriage is available as a free download from app stores for iPhone® and Android™ mobile devices, and from any Internet-enabled device at http://www.iTriageHealth.com.

About Monroe Hospital
Monroe Hospital is committed to providing Bloomington and surrounding communities a choice for superior healthcare, ever mindful of each patient’s individuality and unique needs. On the leading edge of technology, the facility provides our highly-skilled physicians, and their patients, with a host of amenities all aimed at providing optimum outcomes. For more information, please visit http://www.monroehospital.com.

About iTriage, LLC
Headquartered in Denver, CO, iTriage LLC is a global healthcare technology company founded in 2008 by two emergency medicine physicians. The company’s mobile platform and application, iTriage, offers a proprietary Symptom-to-Provider™ pathway that empowers patients to make better healthcare decisions. iTriage helps people answer the two most common medical questions: “What could be wrong?” and “Where should I go for treatment?” Millions of consumers around the globe have downloaded the free iTriage mobile app on their iPhone and Android devices, and thousands of healthcare providers use iTriage to reach and communicate critical facility and service information to patients. For more information, please visit http://about.iTriageHealth.com.

  

Monroe and Dunn Hospitals rank high in satisfaction

IU Health Bloomington Hospital's patients rated it below state averages

Monroe Hospital and St. Vincent Dunn Hospital ranked particularly high in the “patient satisfaction” category of an interactive website created and regularly updated by the Centers for Medicare and Medicaid in the U.S. Department of Health and Human Services.

The site — www.hospitalcompare.hhs.gov/ — also contains information in 44 “quality of care” categories that permit comparisons of more than 4,700 hospitals across the country with one another and with state and national averages in the treatment of such things as heart attacks, asthma and pneumonia. Hospitals voluntarily submit data from medical records about the treatments their patients receive for these conditions.

When Monroe Hospital’s patients were asked if they would definitely recommend the hospital to their friends and family, 79 percent said they would — compared with an average of 70 percent for all reporting hospitals in the U.S. and 73 percent for all reporting hospitals in Indiana.

Monroe Hospital was followed by St. Vincent Dunn Hospital (77 percent), IU Health Bloomington Hospital (72 percent), IU Health Bedford Hospital (formerly Bedford Regional Medical Center) 68 percent, and IU Health Morgan Hospital (56 percent). Greene County General Hospital did not have survey results for the reporting period.

“I feel really proud of our staff and physicians,” said Fred Price, Monroe Hospital’s president and CEO, adding that beginning in 2013 part of hospital reimbursements will be based on patient satisfaction scores. “Everyone who seeks medical services in a hospital expects superior care, but no one says you have to be nice about it. Our staff and physicians take a lot of pride in doing both.”

St. Vincent Dunn Hospital

When asked to give an overall 0-to-10 rating of the hospital, with 0 being worst and 10 being best, 79 percent of the patients at St. Vincent Dunn Hospital gave the hospital a 9 or 10 rating — compared with an average of 68 percent for all reporting hospitals in the U.S. and an average of 73 percent for all reporting hospitals in Indiana.

“We are thrilled the data show what we know to be happening internally here,” said Debbie Bruner, St. Vincent Dunn Hospital’s president and CEO. “Our associates (staff) and management team work incredibly hard on ensuring that the patients and families that come through our door have a positive patient experience.”

Jeni Embree, Dunn Hospital’s chief clinical officer, said patient comments — good and bad — are shared during every staff meeting, enabling the hospital to make any changes that might be needed.

In earning a 9 or 10 overall rating, St. Vincent Dunn Hospital was followed by Monroe Hospital (77 percent), IU Health Bedford Hospital (69 percent), IU Health Bloomington Hospital (67 percent), and Indiana University Health Morgan Hospital (61 percent). Greene County General Hospital did not have survey results for the reporting period.

Data were collected for the website from Jan. 1, 2010, to Dec. 31, 2010. The patient satisfaction portion of the survey asked patients questions about how well hospitals made them feel comfortable, controlled their pain and attended to their needs.

St. Vincent Dunn Hospital’s patients rated it above national averages in 8 of 8 specific patient satisfaction categories. Its largest margins above national averages were in the percentage of patients who said they always received help as soon as they wanted it (77 percent compared with the national average of 64 percent), percentage of patients who said the area around their room was always quite at night (68 to 58 percent), and percentage of patients who said staff explained what a medicine was for and its possible side effects before giving it to them (70 to 61 percent).

Monroe Hospital

Monroe Hospital’s patients rated it above state and national averages in 6 of 8 specific patient satisfaction categories. Its largest margins above national averages were in the percentage of patients who said their room and bathroom were always kept clean (86 percent compared with the national average of 72 percent) and the percentage of patients who said the area around their room was always quiet at night (72 to 58 percent).

“We work very hard to create an ambiance of quiet and calm, particularly at night,” Price said. “We do not do overhead paging through a PA system and don’t do broadcast paging through patient rooms. Our carts have special wheels that don’t produce that incessant rattle, and our staff dims the lights in the evening to help create that sense of calm.”

Price said the high rating for room and bathroom cleanliness stems from the dedication of Andy Stancombe, director of facilities and support services, and his staff.

IU Health Bloomington Hospital

IU Health Bloomington Hospital’s patients rated it below state averages in 7 of the 8 specific categories, and below national averages in 6 of 8 specific categories. But in the two general patient satisfaction categories, 72 percent of its patients said they would recommend Bloomington Hospital to family and friends (better than the 70 percent national average), and 67 percent of its patients gave Bloomington Hospital an overall rating of 9 or 10 (close to the 68 percent national average).

“We are not satisfied with our patient satisfaction scores, and we will continue to work on improving them,” said Holly Vonderheit, vice president of marketing and community relations at IU Health Bloomington.

The category in which Bloomington Hospital fared the worst was the percentage of patients who said the area around their room was always quiet at night (45 compared with the national average of 58 percent). Other specific categories in which they were behind the national average were the percentage of patients who said their room was always clean, the percentage of patients who said the staff always explained what a medicine was for and its possible side effects, and the percentage of patients who said their room was always clean.

Ruth Ann Morris, Bloomington Hospital’s vice president for patient care services, said the fact that 26 percent of the hospital’s 264 beds are semi-private makes maintaining a quiet environment particularly challenging.

“For the past few years we’ve used opportunities to create more private rooms as that became possible, and I imagine that trend will continue,” she said. “But I don’t know if we’ll ever have 100 percent private rooms in the near future.”

Morris said Bloomington Hospital has been trying to dampen overall noise levels by either buying new linen and food carts or replacing their wheels with quieter ones; not scheduling the use of noisy floor cleaning equipment during the evening; offering ear buds to patients; and finding the optimum locations for its Yakker Tracker — a device resembling a traffic stop light that flashes a red light when the noise level becomes too high.

To address the room and bathroom cleanliness issue, Morris said housekeeping staff are instructed to ask patients if they have any additional cleaning requests.

“If the patient is not in the room at the time, the housecleaning staff is to leave a card with their phone number on it so the patient can call them about any cleaning needs the patient might have,” she said.

 


Monroe Hospital Expands Hours for MRI Procedures

Monroe Hospital increases availability for MRI imaging procedures

Bloomington, IN, January 14, 2012:  Monroe Hospital is pleased to announce increased hours available for MRI procedures.  Beginning January 14, Saturday appointments are now available from 8:00am – 12:00pm, in addition to regularly scheduled hours Monday-Friday from 8:00am – 7:00pm.  Patients or physicians can schedule an MRI by calling (812) 825-0818.  A physician’s order is required prior to testing.

 

Monroe Hospital Acquires New Practice

Monroe Primary Care Network expands with additional practice in Lyons, Greene County

Lyons, IN, September 26, 2011: Monroe Hospital is pleased to announce the acquisition of Dr. William Powers’ practice in Lyons and the opportunity to continue service with our sister clinic in Bloomfield. Dr. Bill Powers announced his retirement this month and Monroe Healthcare is proud to be trusted to continue his legacy with his son, Dr. Pete Powers. Dr. Pete Powers has been a part of Monroe Healthcare since June 2008 and will be seeing patients in both our Bloomfield and Lyons locations. Cindy Douthitt, FNP, has also joined the Lyons practice. Cindy is a family practice nurse practitioner who also specializes in Women’s Health. Cindy previously worked with Dr. Bill Powers and is excited to be working in Greene County again.

Monroe Healthcare is pleased to offer the residents of Greene County additional choices for their healthcare. We encourage you to call 812-384-3558 to schedule your appointment with Dr. Powers or Cindy today.